What we believe
We firmly believe that training should be about lived experience, evidence and expertise
All of our training is centred around evidence based practice, subject matter expertise and real experiences of people within the subject.
Whether it's neurodivergent led Autism Awareness Training, or a Level 1 Safeguarding Course delivered by a trainer who has experience of undertaking Safeguarding adults , all of our courses are designed by people with lived experience who care passionately about making sure people have good experiences of services and the workplaces they deliver them in.
Our training offers workplace awareness courses; so you get neurodiverse workplaces that are right for people with a range of neurodivergent conditions to services that have a good understanding of mental health conditions and how to approach trauma informed conversations about them. We used evidence based practice mixed with real life experience to ensure that what we train people in meets the needs of both those designing and accessing services.
We want people to come away from our training feeling different: feeling heard, enlightened and empowered to deliver their very best both to the clients and customers they work with but also the colleagues and teams they work alongside.
Our vision is for accessible, inclusive workplaces that are great to work in, and for children, young people and adults to feel truly understood and included, and that they are front and centre, when they access frontline services.
To make this happen we make sure our training is tailored to a range of learning styles, that we understand what your organisation and services do, and that we facilitate the expertise that your staff already have, and engage them in wanting to be the best.
Who We Are
Trainers with lived experience and work expertise
Frontline Skills Training is led by Jo Holloway-Green, an experienced, passionate trainer who has worked in the voluntary and community sector for over 20 years.
Jo has worked in a range of roles; from frontline advice, advocacy and care management to operational and senior management within mental health, older people and social care services.
Jo has delivered training for over 10 years, and believes that training for frontline services needs to be bespoke to the organisation, tailored to the staff and must engage them, if it's to have any long lasting effect.
In keeping with one of our key beliefs; that no trainer should deliver a subject they do not have lived experience of, or significant work experience in, Jo is neurodivergent; having been diagnosed with ADHD in her 40s, and has experienced mental health issues in the past. She brings this to life in the training she delivers.
Jo brings her training experience, qualifications in coaching and training , alongside years of safeguarding and advocacy experience, having being a qualified Independent Mental Capacity Advocate. She's also well equipped to understand your organisation and the challenges it experiences through overseeing, managing and delivering frontline services throughout the years.
Our Model
Our training model offers a range of options, so you get the right fit for your team.
We specialise in training that is specific to your organisation, delivered by expert trainers who have significant work and lived experience of their topics, delivering evidenced based training that engages your people.
Our model offers a stepped approach so you can get the right training for the different services and roles in your organisation.
Lunch and Learn/Power Hours
These one hour introductions give a brief overview of the topic, some key ideas or research and some top takeaways to really hit home a key message for a number of staff. These webinars can host up to 50 people and offer a way into a topic.
Level 1- Awareness Raising
These half day courses give a good awareness of a topic. They cover information on key legislation, models and systems, but also give people an opportunity to experience the topic through discussion, exercises and media. They can usually be delivered face-to-face or live online.
Level 2- Knowledge Building
For our Level 2 courses, these are usually a day long, and offer supervisors, managers and practice leads an opportunity to develop skills, knowledge and increase their understanding of roles, responsibilities and practices they might need to undertake in the subject. They can usually be delivered face-to-face or live online.
Level 3 - Deep Dive
For some of the more complex topics such as trauma informed practice we offer a deeper engagement. This is suitable for staff who work with more complex clients, or subjects and those in lead and management roles. These are usually 1-2 day training courses. We usually recommend these courses are delivered face-to-face.
Bespoke Training
We can design training specific to your needs and organisation that covers what you need, and how you work. Talk to us about your requirements and we'll put together a training proposal that will build the knowledge and skills of your teams.
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